Can the user access the application or not?īut poor performance is also a huge productivity drain and often harder to troubleshoot. Monitoring availability is essentially checking whether a switch is on or off. However, that also presents a visibility challenge.

One of the major perks of Office 365 from an admin perspective is that Microsoft handles the infrastructure side for you.

In order to discover these internal issues, you’ll need to monitor at the endpoint, which will give you a better understanding of what end-user experience your users are receiving from Office 365 apps. The issue could be related to the network, another service like a virtual desktop, or the physical endpoint. To perform root cause analysis, admins must also be able to identify when a problem is caused by something within the internal environment. So, although availability matters, there’s a lot more to the story when a problem occurs that can’t be understood by looking at service health alone. While temporary outages do happen, Microsoft consistently meets their 99.9% uptime SLA. Tools like the Microsoft Support and Discovery Assistant and the Office 365 service health page within Admin Center help with some basic troubleshooting of Office apps and infrastructure health. It’s the second piece that tends to get the focus when a problem arises. External-as in on the service provider (Microsoft) side.Internal-as in within your end-user computing environment.

When you distill the areas listed above, there are two potential sources of Office 365 problems: Office 365 Troubleshooting Tips Tip #1: Address the root cause of the problem These proactive support principles can help you prevent repeat problems, understand whether an issue is impacting multiple users, and even resolve problems before they impact productivity. In this post, we’ll cover some important tips for more effective Office 365 troubleshooting. And when problems do occur, the faster you identify and resolve them, the quicker users can return to a productive digital experience. With more people working from home and using services like Microsoft Teams to stay connected, it’s critical to know whether Office 365 apps are working well for your end users. That’s because the source of an Office 365 problem could stem from a number of areas into which IT may or may not have visibility: In addition to figuring out what exactly is going wrong, it’s hard to answer the question of why something is happening. While Office 365’s SaaS model is the key to its collaboration and flexibility benefits, relying on third-party infrastructure can make Office 365 troubleshooting tricky for IT admins.

Office 365 troubleshooting guide